TERMS & CONDITIONS

Terms And Conditions Of Service And Website Use

1. By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. By booking a service with us you are agreeing to be bound by these service Terms and Conditions. 
3. Unless otherwise stated, prior to commencement of any cleaning service a quote will be issued to each customer via email. The quote is only an estimate of services based on the condition of the property at the time of quote. This estimate is non-contractual and is subject to change. The estimate will be based on the number of hours described and not on actual cleaning time. We aim to deliver an accurate estimate and will contact the customer during the clean if the estimated time will be exceeded.
4. Some height restrictions may apply where our equipment can't safely reach high set fixtures (ie windows/ceilings/fans) from level ground. In the event that fixtures are not accessible due to a safety risk the fixture affected will not be cleaned and no time charged for that item. Our teams are only authorised to use approved equipment.
5. Unless otherwise stated quotes exclude carpet cleaning, curtain/drapes cleaning and any garden maintenance.
6. Unless otherwise stated, quotes exclude high pressure cleaning which means some substances and/or stains may not be removed especially in but not limited to garage floors and patio floors. Not all surfaces respond well to general mopping and normal pressure hose therefore beyond sweep/mop/hose these areas are not covered by but every effort will be made to ensure they are cleaned to the highest standard using our methods.
7. When a full bond clean is not being performed, our return guarantee is limited and covers only items described on the quote issued.
8. Bond Clean Guarantee: Any return must be requested in writing within 48 hours of clean being performed and should list all items requiring attention. We will then return within 48 hours (2 business days) to rectify.
9. Unless we agree to invoice you after service, payment is to be made by bank transfer, cash or credit card prior to or on the same day as the service. We reserve the right to cancel an appointment if no payment has been received.  
10. Where Clean and Cleaner has agreed to invoice a customer for payment of fees after the service has been completed and unless another agreement is in place, Clean and Cleaner Australia will issue a Tax Invoice to the Customer via email and the Customer agrees to pay in full, all fees due, within 7 days of the invoice date or as otherwise stated on the invoice. Any amount exceeding 14 days overdue will be referred to a collections agency which may affect your credit rating and attract further costs payable by the customer.  
11. Failure of the Customer to meet payment terms may result in Clean and Cleaner Australia Pty Ltd suspending a regular cleaning Service until payment is received.
12. We require 24 hours notice to cancel a cleaning service and same day cancelation may result in a minimum 1 hour charge which is at the discretion of Clean and Cleaner Australia Pty Ltd. In the unlikely event that we need to cancel your service you will be offered the next available appointment time.
13. The materials on Clean and Cleaner’s web site are provided “as is”. Clean and Cleaner makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Clean and Cleaner Australia does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this web site or otherwise relating to such materials or on any sites linked to this site.
14. Limitations: In no event shall Clean and Cleaner Australia or its suppliers or employees or subcontractors be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Clean and Cleaner Australia’s website, even if Clean and Cleaner Australia or a Clean and Cleaner Australia authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
15. Revisions and Errata: The materials appearing on Clean and Cleaner Australia web site could include technical, typographical, or photographic errors. Clean and Cleaner Australia does not warrant that any of the materials on its web site are accurate, complete, or current. Clean and Cleaner Australia may make changes to the materials and content contained on its web site at any time without notice. Clean and Cleaner Australia does not, however, make any commitment to update the materials or content
16. Links: Although all care has been taken to review all links contains in this website, Clean and Cleaner Australia has not reviewed all of the sites linked to this web site and is not responsible for the content of any such linked site. The inclusion of any link does not imply endorsement by Clean and Cleaner Australia of the site. Use of any such linked web site is at the user’s own risk.
17. Site Terms of Use Modifications: Clean and Cleaner Australia may revise these terms of use for its web site at any time without notice. By using this web site, you are agreeing to be bound by the current version of these Terms and Conditions of Use at the time of viewing.
18. Governing Law: Any claim relating to the website of Clean and Cleaner Australia Pty Ltd web site shall be governed by the laws of the State of Queensland, Australia, without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.

Your privacy is important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and disclose and make use of your personal information. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained at all times.